Utility shutoff scam : fonctionnement, signaux et que faire
Social engineering · médio
Someone calls claiming to be from the power, water or gas company and says service will be cut off shortly unless you pay right now, even if you have no past-due bill. There are also robocalls asking for a callback and threats of disconnection within 30 minutes.
The FTC points to the key sign: if the caller demands payment by gift card, cash reload card, wire transfer or cryptocurrency, it is a scam. Legitimate utilities don't demand banking information by email or phone and won't force phone payment as your only option.
Sinais / Signs
- Threat of immediate disconnection without prior notice
- A demand for a bill you didn't know was overdue
- Payment demanded by gift card, wire or crypto
- A request for bank details over the phone
- Phone payment as the only option
Prevenção / Prevention
- Say you'll contact the utility directly and hang up
- Call the number on your bill or the official website
- Only share bank details on calls you placed yourself
- Let unknown calls go to voicemail
- Warn friends and family about this scam
O que fazer / What to do
- Contact the utility at its official number to confirm your account status
- If you paid, contact your bank or the gift card company
- Report it to the FTC at ReportFraud.ftc.gov
- Tell the utility company about the scam
FAQ
Does the power company accept gift cards?
No. According to the FTC, demanding payment by gift card, wire or crypto indicates a scam.
How do I know if my bill is really overdue?
Call the number printed on your bill or check the company's official website.
FTC - Utility company calling? Don't fall for it · FTC - ReportFraud